Stenocall

Features of Our Service

  • Serving Our Customers Since 1954
  • Certified PCI DSS Compliant
  • Secure Credit Card Processing
  • 24 hour, 365 day Operation
  • Backup Emergency Power
  • Bilingual Operators
  • Per-second billing - no rounding up to full minutes
  • 100% On-Site Operators
  • High Security
  • Customized Conversation Flow
  • Web Enabled Call Center
  • Interactive Voice Response
  • Data Entered Into Your Web Site
  • Flexible Data Transfer to You
  • Live Text Chat
  • Live Push-Page
  • Custom Telemarketing
  • Overflow Service
  • After Hours (Part Time) Service
  • Database Management
  • Custom Reporting
  • Real-Time Call Reports
  • M.O.M. Software Compatible
  • Continuous Quality Control

Reporting

Informative reports such as these help you keep close tabs on your call activity and quality. Watch them carefully to discern trends in your calling patterns.

These and other reports are available in in a wide variety of formats to suit your needs; for instance:

  • text
  • MS Excel
  • comma-separated values (CSV)
  • tab delimited
  • MS Word
  • rich text (RTF)

We can send these reports to you every day, week, month, or whatever frequency you need.

Following are some sample reports shown in Excel format.

Management Report -- Shows how long your calls last (minutes and decimal minutes), and enables you to reconcile billing

Management Report

Call Reason Report -- Analyze your call mix; if there's a spike in one category, you can investigate immediately

Call Reason Report

Idea Checklist

  • Order Taking / Order Processing
  • Cross-selling and Up-selling
  • Direct Response Marketing
  • Govt. Assistance Programs
  • Catalog Requests
  • Customer Service
  • Disaster Backup
  • Product Help Line
  • Troubleshooting
  • Pledge Drives
  • Lead Generation
  • Lead Qualification
  • Dealer Locator
  • Phone Card Reloads
  • Warranty Service / Replacement
  • Applicant Screening
  • Hotel Reservations
  • Conference Registration
  • Business Continuity
  • Literature Fulfillment
  • Appointment Scheduling
  • Complaint Line
  • Consumer Information Line
  • Infomercial (DRTV) Response
Stenocall