Stenocall

Features of Our Service

  • Serving Our Customers Since 1954
  • Certified PCI DSS Compliant
  • Secure Credit Card Processing
  • 24 hour, 365 day Operation
  • Backup Emergency Power
  • Bilingual Operators
  • Per-second billing - no rounding up to full minutes
  • 100% On-Site Operators
  • High Security
  • Customized Conversation Flow
  • Web Enabled Call Center
  • Interactive Voice Response
  • Data Entered Into Your Web Site
  • Flexible Data Transfer to You
  • Live Text Chat
  • Live Push-Page
  • Custom Telemarketing
  • Overflow Service
  • After Hours (Part Time) Service
  • Database Management
  • Custom Reporting
  • Real-Time Call Reports
  • M.O.M. Software Compatible
  • Continuous Quality Control

Our Capabilities

What can Stenocall do for you? Here are just a few of our capabilities -

  • Secure Order Taking / Order Processing: Stenocall can take orders and allow your end customer to talk to a live person -- with secure credit card processing, certified PCI compliant.
  • Cross-selling and Up-selling: “Our best offer is….” “Would you like the companion….” Our scripts will prompt the agent with fully customized cross-sells and up-sells.
  • Direct Response Marketing: Whether it be a direct mail piece or a television ad, our agents will capture a direct response which is specific and quantifiable.
  • Catalog Requests: Allow our agents to capture the information so that you can send your catalog to potential customers. We can also handle those callers that wish to be removed from your mailing list.
  • Customer Service: Together we can build a custom knowledge database that our agents can utilize to assist your customers.
  • Disaster/Hurricane Backup: A storm is bearing down on your location and you need to safeguard your employees by sending them home. Have the phone company redirect your phone lines to our inland call center, well outside the hurricane zone.
  • (Also see Advantages of the Stenocall Call Center)

  • Product Assembly Help: Our skilled agents are able to assist and advise your customers when they encounter those product assembly obstacles.
  • Troubleshooting: Let our agents assist your customers to troubleshoot simple to complex issues.
  • Pledge Drives: Stenocall has been the innovator in providing call center services to numerous public broadcasting stations. We were the first with real time web pledge reporting. Our web interfaces allow clients to instantly add/delete premiums when programming decides to add a last minute premium.
  • Lead Generation: Whether it be inbound or outbound our agents will capture those valuable leads.
  • Lead Qualification: We can ask the questions that weed out those callers that do not qualify for your needs.
  • Dealer Locator: “Where is the store closest to me?” Our agents can supply the answer.
  • Debit Card Reloads: We can capture and pass to your system the appropriate information to reload debit cards.
  • Phone Card Reloads: We can capture and pass to your system the appropriate information to reload phone cards.
  • Bird Flu Backup: Your office is vacant because everyone has the flu. We are here to help.
  • Warranty Service / Replacement: Avoid having your customer return products to the store. Our agents can assist your customer with their warranty questions and issue warranty parts and replacements as needed.
  • Applicant Screening: Need to fill a position but only want to deal with those that qualify. We can develop a script that will disqualify those that do not qualify.
  • Hotel Reservations: “Can I book that reservation for you?”
  • Conference Registration: Our software makes it easy to select from a list of classes or events and register callers. The registration status is maintained in real time for each entry, even with simultaneous access. Prevent overbooking and keep track of low attendance. You can even assess charges and include scripting to make sure agents provide all the prerequisites. Simply reserve a spot pending payment or fulfillment of a prerequisite or mark it as booked. Agents can also send reminder notices and registration confirmations to clients via several methods.
  • Business Continuity: In plain language, business continuity is working out how to stay in business in the event of disaster. Incidents include local incidents like building fires, regional incidents like earthquakes, or national incidents like pandemic illnesses. Together we can build a viable plan.
  • Literature Fulfillment: Our team can send out the appropriate literature that your callers request.
  • Appointment Scheduling: Our agents can set, edit and manage appointments and schedules for people or other resources, such as equipment or locations. Agents can send reminder notices and appointment confirmations to clients via several methods.
  • Complaint Line: Our agents can supply that sympathetic ear when callers need to vent.
  • Consumer Information Line: Using your knowledge base our agents can direct callers to the resources they need.
  • Infomercial (DRTV) Response: We can consult with you to pull together the correct number of agents that will handle your realistically projected call volume. Let us help you make that campaign a success.
  • Physician Referrals: These applications can be set up to find a location or physician with zip/postal or area code within a radius that can be adjusted by the agent for maximum flexibility. In addition, you can add in any number of additional categories to narrow the search, such as a physician’s specialty or if a retail location offers particular services. Maintain an entire profile for each location or physician and keep track of referrals made to provide valuable reporting.
  • Product Recalls: We can provide your customer with the proper direction in how to return the product and answer any questions they may have.
  • Third Party Verification: We have the recording expertise to record those required verifications.

Also see Advantages of the Stenocall Call Center


Idea Checklist

  • Order Taking / Order Processing
  • Cross-selling and Up-selling
  • Direct Response Marketing
  • Govt. Assistance Programs
  • Catalog Requests
  • Customer Service
  • Disaster Backup
  • Product Help Line
  • Troubleshooting
  • Pledge Drives
  • Lead Generation
  • Lead Qualification
  • Dealer Locator
  • Phone Card Reloads
  • Warranty Service / Replacement
  • Applicant Screening
  • Hotel Reservations
  • Conference Registration
  • Business Continuity
  • Literature Fulfillment
  • Appointment Scheduling
  • Complaint Line
  • Consumer Information Line
  • Infomercial (DRTV) Response
Stenocall