Stenocall

Features of Our Service

  • Serving Our Customers Since 1954
  • Certified PCI DSS Compliant
  • Secure Credit Card Processing
  • 24 hour, 365 day Operation
  • Backup Emergency Power
  • Bilingual Operators
  • Per-second billing - no rounding up to full minutes
  • 100% On-Site Operators
  • High Security
  • Customized Conversation Flow
  • Web Enabled Call Center
  • Interactive Voice Response
  • Data Entered Into Your Web Site
  • Flexible Data Transfer to You
  • Live Text Chat
  • Live Push-Page
  • Custom Telemarketing
  • Overflow Service
  • After Hours (Part Time) Service
  • Database Management
  • Custom Reporting
  • Real-Time Call Reports
  • M.O.M. Software Compatible
  • Continuous Quality Control

Facilities

Stenocall's advanced technology is regularly tested and monitored to ensure you that we will be there when you most need us. We continually evaluate the latest cutting edge technologies and select those that will benefit our clients.

  • Two self-owned buildings with three parking lots
  • Call Center building is reinforced and highly storm resistant
  • Call Center staffed 24 hours every day
  • Bilingual telephone agents, specializing in Spanish
  • Professional, courteous, accurate, and friendly service
  • Customized services

Telemarketing Software

  • Handles simple to complex applications
  • Single to multi-product capability
  • Multiple ship-to address fields
  • Response-based branching for easy operator prompting and call flow
  • Instant availability of information of each product
  • Customer/product database export capability
  • Multi-state tax table calculations
  • Automatic shipping charges
  • US and Canadian zip code verification
  • Up-selling and cross-selling

State-Of-The-Art Digital Phone Switch

  • Full Computer-Telephony Integration
  • Automatic call distribution
  • Call queuing
  • Music-on-hold
  • In-house factory-certified technicians, on call 24/7
  • Call Logger records all calls

Flexible Data Transfer

  • All calls are batched and processed each business day.
  • You receive information by secure web site download, Email, FTP, magnetic media, or fax.
  • We can customize an ASCII file to interface directly to your inventory or fulfillment software.
  • We can also enter data directly into your web site.
  • See also Reporting

Continuity of Operations

In the event of natural disasters, equipment failure, power outages, etc., Stenocall has equipment and procedures to ensure continued operations. These include the following:

  • Call data is backed up daily to tape and a copy is stored off site each week
  • Redundant drives for each primary server
  • Cold backup units for each primary server
  • Spare equipment for servers, such as motherboards, CPUs, hard drives & power supplies
  • Hot swap power supplies for some servers
  • UPS (Uninterruptible Power Supplies) for all equipment
  • A 100-kilowatt, natural gas-fired emergency backup generator for all equipment, air conditioning, and lighting
  • Underground cables from the phone company’s central office to the call center
  • Multiple T1 lines and backup DSL line
  • Redundant cooling units in equipment room
  • Technicians and programmers on call 24/7
  • Corporate management accessible 24/7 in case of problems or emergency
  • Several 4X4 vehicles to bring in operators during bad weather
  • System virus protection updated every 2 hours on mail server and updated daily on workstations

See also Client Data Security

Photos

Technician

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Stenocall