Stenocall

Login to Answering Service


Stenocall

Features of our Service

  • Serving Our Customers Since 1954
  • 24 hour, 365 day Operation
  • Complete Emergency Power
  • Bilingual Operators
  • Virtual Receptionist
  • HIPAA Compliant
  • Available Nationwide
  • 100% On-Site Operators
  • Per-second billing - no rounding up to full minutes
  • Voice Mail
  • Interactive Voice Response
  • No Extra Charge for Holidays
  • Flexible Message Delivery to You
  • Text Messaging to Cell Phones
  • Encrypted Text Messaging to Smartphones
  • Overflow Service
  • After Hours (Part Time) Service
  • High Security
  • Continuous Quality Control
  • Employee Confidentiality Agreement
  • Web-based management tools
  • Tailor-Made Instructions for Each Client
  • Patient / Client Call Patching
  • Toll Free Answering Available

Nationwide Answering Service

Your company can't afford to miss even a single call.

Whether you are the cardiologist on call, the neighborhood plumber, or the county medical examiner, Stenocall's live bilingual nationwide 24-hour answering service is a must for any business or government agency that relies on the phone to maintain connections.

The Answering Service is optimized for handling messages, as opposed to taking orders or performing customer service tasks as our Call Center division does. When your customer calls, our highly flexible system kicks in, to get you that message, either immediately or held till later, by means of:

  • Phone
  • Directly patching the caller to you
  • Fax
  • Email
  • Pager
  • Encrypted text message - HIPAA compliant (more details below)
  • Check-in by you, through phone or Web site

or any other method you want. Just let us know your requirements and we will customize a messaging setup for you.

Our friendly voices and professional attitudes are evident in every call. Around the clock, Stenocall is there for your business, keeping the lines of communication open. No matter where you are, the time of day, or if it is a holiday, Stenocall has a professionally staffed phone bank there to serve you.

Your Web On Call login gives you complete up-to-the-minute visibility and control over:

  • The list of people to notify and their complete contact information
  • Calendar of when each person is on call
  • Special instructions such as how best and how often to try to reach the person, and who to try next if he/she is not available
  • All messages from the last three days, and their dispositions

For physicians or anyone else who needs security, confidentiality, or HIPAA compliance, be sure to ask about our miSecureMessages feature (pronounced "my secure messages"). It's not just for your answering service calls, but also so you can send and receive between others -- fellow doctors, hospital managers, and so on.

  • A special app on your smartphone
  • 2-way instant secure communications with end-to-end encryption
  • Send and receive between individuals and groups
  • Recipient is reminded persistently until he reads the message
  • Sender is notified when the message is read
  • App can also be used to securely access your Web On Call login

Check out this short demo of the app in action, then call Stenocall to have miSecureMessages added to your account.

We know how much it costs you to make the phone ring and we don't want you to miss any opportunity to further your business and take care of your client. A 24-hour live answering service is the only clear choice for callers with urgent, stressful, or even emergency situations.

Let Stenocall be the calming, friendly, and professional voice your clients hear first. Our mission is to be part of your continued success. Our daily training and performance-rewarded environment fosters a climate of goal-oriented operators ready to handle all your communication needs.

Idea Checklist

  • Medical Answering Service with HIPAA compliance
  • Call Taking and Appointment Setting
  • New Patient Screening
  • Emergency 24 Hour Dispatch Services
  • Business Answering Services
  • Property Management
  • Real Estate Sales
  • Disaster Backup
  • Service Call Dispatch
  • Funeral Home Answering Services
  • Attorney Answering Services
  • Separate Emergencies from “Call Later” Calls
  • On Call Scheduling
  • Appointment Verification
Stenocall